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Client Services Charter

Approved by Canberra Community Law Board on 26 February 2020

Canberra Community Law is a community legal centre providing legal services to people on low incomes or facing other disadvantage in Canberra and its region. Our vision is a just and empowered community.

We are committed to providing a healthy and safe environment for all clients, visitors, staff and volunteers at Canberra Community Law.

You have a right to:

  • be treated politely and with respect;
  • be kept informed on matters involving you;
  • understand what assistance we can and cannot provide to you;
  • have your confidentiality respected;
  • have a support person present as you receive assistance;
  • have access to an interpreter;
  • raise a concern or make a complaint.

To assist us in providing legal services to you, we ask you to:

  • treat staff, volunteers and other service users politely and with respect at all times;
  • not act in a rude, aggressive or abusive manner towards staff, volunteers or other service users;
  • not act in a way that compromises anyone’s safety;
  • Not enter the work or other areas unless invited to do so;
  • Provide complete, relevant and accurate information so that we can provide you with correct legal advice and assistance;
  • Let us know if your contact details/circumstances change;
  • attend appointments and if you do are not able to do so, let us know;
  • understand that as a community legal centre, we have limited resources and there are limits to what assistance we can provide.

 

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