Client Services Charter

Approved by Canberra Community Law Board on 26 February 2020

Canberra Community Law is a community legal centre providing legal services to people on low incomes or facing other disadvantage in Canberra and its region. Our vision is a just and empowered community.

We are committed to providing a healthy and safe environment for all clients, visitors, staff and volunteers at Canberra Community Law.

You have a right to:

• be treated politely and with respect;
• be kept informed on matters involving you;
• understand what assistance we can and cannot provide to you;
• have your confidentiality respected;
• have a support person present as you receive assistance;
• have access to an interpreter;
• raise a concern or make a complaint.

To assist us in providing legal services to you, we ask you to:

• treat staff, volunteers and other service users politely and with respect at all times;
• not act in a rude, aggressive or abusive manner towards staff, volunteers or other service users;
• not act in a way that compromises anyone’s safety;
• Not enter the work or other areas unless invited to do so;
• Provide complete, relevant and accurate information so that we can provide you with correct legal advice and assistance;
• Let us know if your contact details/circumstances change;
• attend appointments and if you do are not able to do so, let us know;
• understand that as a community legal centre, we have limited resources and there are limits to what assistance we can provide.