0:03	at Canberra Community Law
0:05	we acknowledge and celebrate the first Australians on who's traditional lands we
0:09	work and pay our respects to the elders of the Ngunnawal people past and present
0:15	we provide a specialist housing and tenancy law service for residents and
0:20	those in need of housing ACT or other community housing services.
0:25	Here are some common questions we get asked but you can get in touch to find the answers you need
0:30
0:34	I got a notice as saying I need to be out of my house in 14 days.
0:39	Am I being evicted? Do i need to go?
0:48	You haven't been evicted. Not yet.
0:50	Housing ACT must provide you 14 days notice if they want you to move.
0:56	However, you don't have to go unless the tribunal makes an order for you to leave.
1:02	You have the right to a hearing before that can happen.
1:05	You should seek legal advice now
1:14	My roofs been leaking for ages I just put a bucket under it when it rained.
1:19	I knew even if I told housing they wouldn't do anything about it.
1:26	But in the last big storm the roof caved in and now my TV is ruined!
1:30	Can I get compensation for the TV from Housing?
1:36	You do have an obligation to let housing know of any repairs that are needed
1:40	You can only see compensation if housing knew the roof was damaged and didn't
1:45	repair it
1:48	I pay my rent directly from my Centrelink payments. If it goes wrong and
1:53	my rent isn't paid shouldn't Housing and Centrelink have to sort it out directly?
2:02	You need to pay your rent manually until any issues are resolved
2:06	It's your responsibility to make sure rent is paid no matter what.
2:15	Housing want to do an inspection at three p.m. on Tuesday but I have to get my kids from school.
2:19
2:20	Can I ask them to change the time?
2:29	Absolutely. You can ask for an inspection time that suits you better.
2:33	Inspections times should be negotiated.
2:42	the heater is broken,
2:44	the bathroom lock is busted and now my window is broken!
2:49	Housing never respond to any of my request for repairs.
2:52	I'm sick of it i'm not going to pay my rent until these issues are fixed!
2:58	You must still pay your rent failing to pay rent can lead to a possible eviction
3:02	notice and and the consequences. Housing or obligated to respond to all valid
3:08	repair notifications in a reasonable time frame.
3:11	You should seek legal advice if this is not being done.
3:19	We can also assist you if you are renting privately and have a low income
3:23	and/or hold an Australian Government healthcare card. If you live in a
3:28	caravan park, hostel or boarding house or if you live outside the ACT we can
3:34	refer you to a Community Legal Centre in your area.
3:40	Please contact our advice line on 02 6218 7977
3:46	You can also visit our website any time to find out more.